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Saturday, July 17, 2010

Ticketmaster and Murphy's Law and me...

Today is my birthday and yesterday was my son's birthday. For some time now, I, my son and my wife have wanted to see the Old Timers Day at Yankee Stadium. Last year, I was recovering from the near-fatal disaster that was my prostate cancer surgery. The year before I was sitting in a hospital bed waiting for emergency heart valve surgery. I had my mind made up that this year, there would be no hospitals, no surgeries and I was going to have a reasonably good time.
We decided to get our Old Timers Day tickets as early as we could, which was the middle of April, so on April 16 I sat down at my trusty old PC and went through yankees.com on to Ticketmaster and ordered three tickets. By the time Ticketbastard was through adding on service charges, handling charges, facilities charges, we-feel-like-adding-on-another-charge charges, monopolistic charges, robber-baron charges and go-f**k-yourself-if-you-don't-like-it charges, it came to just under three hundred dollars, but what the hell, the three of us would have a nice birthday treat. I was extra careful in placing the order, because we really had our hearts set on the game and my wife was watching over my shoulder. I got an order number and the page said to just bring the number to the box office. If they said it was enough, it was good enough for me, but when today rolled around, I decided to double-check.
When I looked at our account on line, there was nothing there. Of course, I did what any reasonable man would do: swore softly under my breath and called their customer help number. I was assured that there was nothing in the account except the three tickets that I had bought for the game on APRIL 17th! I swore just a little more as I was told that while I could not get tickets for today, I would most likely get a refund. Well, there was always next year, and today we would find some other way to spend some of that money. Except that they called back about ten minutes later to tell me that they were keeping our money and we could go and die horribly if we didn't like it (Okay, they didn't say exactly those words, but that's implied when a greed-headed monopoly takes your money, screws up your order and doesn't give the bucks back.). That was the moment when I discovered that I could still yell loud enough to shake the walls and there was no shortage of people and things connected with Ticketbastard that could go and get f**ked. It is impossible to slam a cordless phone down dramatically, but I did press the "end" button pretty hard.
So much for my intentions for this Summer. If there's a way someone or something can screw it up, it will happen...which, of course, is the essence or Murphy's Law, and the main theme of my life. I still haven't been hospitalized or operated on, but then Summer has several weeks to go.
I have spent my afternoon writing letters to the presidents of the Yankees and Ticketbastard, joining Facebook groups attacking Ticketbastard, posting my sad story all over FB and writing this entry. As far as the Yankee game and the Old Timers, they might just as well have fallen into a black hole. All I know about it and all I want to know about it is I should have been there and a crappy, arrogant corporate monopoly f**ked it up for me.
I will wait to hear what the Yankees and Ticketmaster/Ticketbastard have to say, and I will update you, my loyal legion of fan, when they reply.